Terms and Conditions

This policy and its terms and conditions describes how Alfelaij Watches through its Portal collects, processes and operates, when you contact us, use our services or interact with our platforms including www.alfelaijwatches.com or its related weblink/ app and services (together the “Site”).

• Privacy Policies

Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy. By “personal information”, we mean information that can be associated with a specific person and can be used to identify that person.

We do not consider anonymized information to constitute personal information, as it cannot be used to identify a specific person. We collect personal information from you when you Site (including, without limitation, when you buy products or when you telephone or email our customer support team). By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of our privacy policy. We may amend our terms and conditions and the privacy policy at any time by posting a revised version on the Site. The revised version will be effective at the time we post it and, following such posting, your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.

• Delivery Policy

Alfelaijwatches delivers across Oman, however some remote areas are restricted. Delivery charges are dependent on your location and is shown in your cart for your convenience. Currently we do not deliver outside the Oman.

• Cancellation, refund and Return Policy

If you wish to return or exchange an Product , you could do so for all Product(s) purchased on our website within fifteen (15) Days of the date of purchase,  all the Product (s), related accessories and/or tools and components along with the Original Packaging should be intact as received. (Terms and conditions of Consumer Protection Authority laws and any concern applicable laws of Sultanate of Oman will apply on return and exchange Policy).

To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an Product. Please send us a message via email on our contact email address listed on the website.

We would like to request you to check your Product (s) as soon as you receive in order to guarantee the best service from our end.

Each Brand has different warranty period. Standard manufacturer’s warranty applies to each brand / product. We request customers to read the prescribed details mentioned in the site carefully before ordering.

If an Product received is not the same as per the ordered product or the Product is faulty, damaged or not in the accordance to the advertised specifications in the site or is missing any component or accessory, you have the right to return the Product  and we will arrange for pick up at our cost.

While requesting a return, please ensure that you communicate with us on within 03 days of receiving the product and include the original order number along with the delivery receipt/invoice copy.

For products that you return to us, you can get a credit / debit card refund based on the mode of payment earlier in your order. This process of refund can take up to 07 business days.

For any other questions pertaining to our products and services, please reach us via any communication method as mentioned in our Contact Us link.

• Merchant Contact information/Customer service Contact

You can contact us through email- watches@alfelaij.com or call us at +96895661653

• FAQ’s

PLACING ORDERS

How do I order? 

Ordering is easy the basic steps are outlined below:

  – Browse the site for the product you require

  – Add the product to the cart

  – Proceed to the checkout

  – Follow the directions on payment

  – Await conformation once payment has been done.

Alternatively you can call us on +968 95661653 or email at watches@alfelaij.com

How do I know if my order has been successful? 

Once your order has been accepted you will receive an Email confirmation showing the details of the order you have just placed.

Can I cancel my order? You can cancel the order up to the point of shipping without any charges being applied, unfortunately once the product is shipped as per the cancelation terms in the T&Cs charges may apply. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

Multiple product orders: If you have ordered multiple products on one order we will try to ensure they are all delivered together however this also depends on the type of products ordered

SECURITY

Is it safe to use my Credit/Debit card ?

When ordering we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.

3D Secure payment gateway? operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.

Will my details be shared with 3rd parties? we respect the privacy of our valued customers and do not share any customer details with any third parties?

PAYMENTS

How can I pay? Payments options are through credit and debits cards.

Will I receive a receipt for my purchase? Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy with your product.

Does Alfelaijwatches store any credit/debit card details? No credit and debit card details are not stored.

Problems at the payment page: If for any reason you encounter problems at the payment page we suggest that you contact customer services for assistance.

RETURNS/CANCELLATIONS AND WARRANTY

If I wish to return a product who do I contact? Customer services are available to assist in any query you may have, @ +96895661653 or mail us @ watches@alfelaij.com

If I wish to cancel / return my products what do I do? In these cases please refer to the returns policy section for further information, you can also contact customer services for further assistance.

What is the timescale available if I wish to return my order?  has a 15 day returns policy (Terms & Conditions apply) please refer to the returns policy section for further details or contact customer services for assistance.